FAQ'S

If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc) or seasonal lawn and garden equipment. We also offer business storage units, college student storage units, and some of our enclosed units can fit boats, vehicles, and RV's.

Our storage sizes range from approximately 10'x10' to 12'x30'. Please use the chart below to determine the right amount of space for you. Still unsure? You can always call us for help!

• 10'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas
• 10'x20' – Like a large bedroom. You can fit 1-2 bedroom home furnishings, refrigerator, appliances, canoes, sofas
• 12'x30' – Like a x-large bedroom. You can fit 1-2 bedroom home furnishings, refrigerator, appliances, canoes, sofas

This is more common that your probably think! If this happens to you, simply contact the office so we can check availability of other sizes in the facility. If the size you want to change to is available, we will assist you in the transition.

You can always access your storage unit from 5am - 8pm, 7 days a week, 365 days per year. If you need additional assistance, feel free to contact us and we will be happy to help.

Yes. Some of our enclosed units can fit boats, vehicles and RV's.

We're committed to keeping your belongings safe! In addition to passive security features like fences and well-lit areas, we have surveillance cameras and 24-Hour Gate Access to provide a secure, stress-free storage experience. Assigned key codes will only allow our storage unit tenants access to the facility.

You may not store any items that are explosive, flammable, odorous, hazardous, corrosive or perishable. These items can include food, drinks, fireworks, propane tanks, chemicals, etc. If you think you have an item that is prohibited but are unsure, please contact the office for clarification.

Renting a unit is simple. Either select and rent your unit online, give us a call, or stop by in person. Units are rented on a month-to-month basis and require no deposit. You can either pay online, over the phone, or in person.

No! We understand some people have commitment issues, which is why all self storage rentals are done on a month-to-month basis. You can even pay your monthly rent online.

Locks are available for purchase at the facility. The disk lock is recommended for the highest level of security. If you already have one, you should remember to bring it on move-in day.

We're sorry to see you go! Here's what you need to do. We do not require advanced notice to vacate. Make sure everything has been moved out of your storage unit and the lock has been removed. Let us know when you are completely moved out of the unit. Once the unit has been inspected, it will be marked as officially vacant. Please take note: Rent WILL NOT be pro-rated. Units are rented on a month-to-month basis. Please keep us in mind the next time you need self storage unit.

Please feel free to send an email, stop by the office, or call us at (361) 387-6318 and we can update your information.

Yes. We can setup automatic payment using a credit card or directly from a bank account.

Payments can be made online, over the phone or in person. Phone payments can be made by debit card, credit card, or bank transfer. We accept Visa, MasterCard, Discover or American Express. We can always process your payment in the office as well. In person, we take check, debit or credit cards, or bank transfer. It is preferred to setup automatic payments.

Rent payments are due on the 1st of each month. If payment is late, a late fee will be applied after the grace period, and access to your unit may be restricted until your account is brought current.

U-Store encourages all customers to pay on time to avoid fees and service interruptions. If you anticipate a delay, please contact U-Store as soon as possible—staff will do their best to work with you on a solution.

Payments can be made online, by phone, or in person for your convenience.

Property protection is highly recommended to protect the value of your belongings, though not required. We do offer a competitive property protection plan for your belongings, you can check with your personal insurance provider as well.

• $7.95 per month - Up to $1,000 in personal property damage
• $10.95 per month - Up to $5,000 in personal property damage
• $20.95 per month - Up to $10,000 in personal property damage
• Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings